Consumer Complaint

 There are various advertising laws in India that govern advertisements in print and online, social media, television, and other sources. 

ASCI (Advertising Standards Council of India) is one such governing body. This is a voluntary and non-statutory body established in 1985 with the aim to safeguard the interests of Indian consumers through self-regulation in various forms of advertisements.

The body has created an ASCI Code, also called Code of Ethics for Advertising in India, which is not mandatory to follow, but companies can voluntarily follow them to maintain a decorum in advertising. 

• Consumer Protection Act, 2019
• Cigarettes and other Tobacco Products Act, 2003
• Cable Television Networks Act, 1995
• Doordarshan/All India Radio (AIR) Advertisement Code
• Pharmacy Act, 1948,
• Drugs and Cosmetics Act, 1940
• Drugs (Control) Act, 1950
• Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
• Prize Competitions Act, 1955
• Prenatal Diagnostic Techniques (Regulation and Prevention of Misuse) Act, 1994
• Indecent Representation of Women (Prohibition) Act, 1986
• Emblems and Names (Prevention of Improper Use) Act, 1950
• The (Insurance Advertisements and Disclosure) Regulations, 2000, by the Insurance Regulatory Development Authority in India.

• Mislabeling a product.
• Not disclosing complete information, such as hiding complete list of ingredients, etc.
• Wrong research that claims a product is beneficial in a certain manner, but in reality it does not offer the mentioned benefits.
• Trademark Infringement and Product Disparagement in which a company tends to show their competitor’s product/service in bad light.

If you want to file a complaint against any company for falsely advertising a product, you can contact Online Legal Center for step-by-step guidance. 

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Medical negligence or medical malpractice is when a doctor fails to provide care and treatment to the patient as per the standards of medical practice and because of which the patient suffers harm or even death.

Medical negligence cases can be dealt under the Civil law, tort, Criminal law, or Consumer Protection Act, or even Indian Contracts Act. It depends on the nature of the case.

• Wrong diagnoses
• Delayed diagnoses
• Wrong surgery or some error in the process of surgery
• Unnecessary surgery
• Faulty administration of anesthesia
• Malpractices in childbirth and labor, such as not giving proper care to the mother, mishandling a difficult birth case, issues in induced labor, wrong or missed diagnosis of newborn medical condition, etc.
• Negligence in long-term treatment

• There should be a doctor-patient relationship, in which the doctor (defendant) owes a duty of care to the patient (plaintiff).
• The defendant should have done a breach of duty as per law.
• The plaintiff suffered injuries or damage as a result of that breach.

  Ecommerce is trending these days and millions of people buy online. However, even the most reputable ecommerce sites may sometimes not provide refund or replacement of products after their customers complain of receiving damaged or wrong product.  In this case, you must raise this issue with the customer support of the company. If your matter is not solved, then you must file a complaint at the consumer forum or the online portal.